Privacy & Cookie Policy

Personal information is information about you that identifies you or information provided from which your Identity can be determined.

We treat the privacy of our members seriously and we have a comprehensive privacy policy in place.

Why we collect personal information:

Personal information is essential for us to be able to provide our services. If we do not collect and make use of your personal information, we are unable to provide you with our services.

How do we collect personal information?

We collect personal information directly from you during the course of our contact with you, or from information that you have provided to us either verbally, in writing, or through the use ofthis website.

What happens if you do not supply us with personal information?

If you fail to provide us with personal information, we will not be able to provide our services to you.

How do we use personal information?

We use the personal information to provide services to you, to include you in our marketing database and client database.

Bank Details & Other Information

We may require you to provide bank account and credit card details to us or the operator of our payment gateway. These details may be used to process refunds to you and payments for Services (including but not limited to minder and walking services).

When using our website for a booking, you may also be required to post further information through our messaging system, including photos and/or video. We may use that information when making a booking or for marketing purposes.

We may also use this information to address you if you have made a request via email, or from filling out a Contact or Help form.


We may use the personal information to provide you with information and updates about our services. If you do not wish to receive this information please contact us via email here.

We do not disclose your personal information to any party outside of “PetsOnMe” for the purposes of allowing them to market their products or services to you.

Do We Disclose personal information to anyone?

It is necessary in the conduct of our services that we provide your personal information to third parties for the purposes of introducing dog owners and dog minders and your consent to the disclosure of this information is implied.

Ensuring your personal information is current.

To enable us to provide efficient services, it is essential that the personal information that we hold is accurate, complete and up to date. Please notify us of any changes to your personal information.

Security of Personal Information

We take all reasonable precautions to protect all personal information from loss, misuse, unauthorised access, modification or disclosure. We use a number of means to safeguard your personal information including:

  • Restricted access to personal information
  • Maintaining a secure computer network to prevent unauthorized access
  • Regular reviewing and testing of our software to ensure and improve security
  • Internal policies in relation to computer use
We securely destroy all information or delete it from our systems 7 years after that last use you have made of our services.

We believe that email is not a secure way to provide personal information and you should be aware of this when sending personal information to us via email. We cannot be responsible for securing personal information provided to us via email.

Can I access my personal information?

You may request access to any of the personal information we hold about you. Generally, a summary of personal information (eg name, address, telephone numbers) are freely available by contacting us. Occasionally, if more detailed information is sought we may charge a fee for the costs involved in retrieving and supplying this information to you.


Collecting information from the user data we obtain helps us to improve the quality of the services we deliver to our users. This is done through the use of website "cookies" - a tiny data file that is transferred to your computer's hard drive for record keeping purposes. These cookies are both beneficial to the user and for us, the first reason for this is because persistent cookies save your registration ID and login password for future logins.

These session ID cookies also enables us to better understand how you interact with the wesbite and enables certain features of the website to function. It also helps us monitor aggregate usage by our users and web traffic routing on the website.

To remove cookies from your hard drive, go to your web browser's options for more information and detailed instructions. Further information regarding cookies are available from your Internet service, browser provider, or from other websites.

Commonwealth Government Identifiers

We do not use Commonwealth Government identifiers, such as tax file numbers or medicare numbers as a form of identification.

Contact us

If you have any enquiries regarding our privacy policy or if you wish to have access to your personal information you may do so by providing us with a written request and forwarding it to:

PO Box 384


If you believe that we have not protected your personal information you may lodge a complaint in writing and forwarding it to:

Customer Service Manager
PO Box 384

We will endeavour to respond to you within a reasonable time. If you are not satisfied with our response, you may refer your complaint to the Federal Privacy Commissioner.