Financial Hardship

We work closely with our Customers to ensure we provide the support needed in times of financial hardship.


Below are some of the options available:


  • Option to fast track your claim, where reasonably practical
  • Waiving of cancellation fees, where applicable
  • Deducting the excess from the claim amount we pay you
  • If you’d like to enquire about our financial hardship support, please contact us on 1300 489 873.


There are also free and confidential resources that can provide you with assistance:


National Debt Helpline: 1800 007 007 or visit their website.

Lifeline: 13 11 14 or their website.

Beyond Blue: 1300 22 4636 or their website.