PetsOnMe was the first Australia-wide marketplace for pet owners, launched in 2007. We launched our pet insurance in 2021 from the advice of our member-base of over 52,000 pet owners. Our Head Office is located in Sydney.
Our underwriter is Pacific International Insurance. Pacific International has been helping Australians protect what is important to them since 2001.
Read about Pacific International Insurance and its stable and secure underwriting position here.
In the first instance, please email your complaint to insurance@petsonme.com.au. Please remember to provide us with your name, policy number and full details relating to your complaint. If you are not happy with our resolution we can assist you to escalate the claim via our Internal Dispute Resolutions team.
Yes, there are no restrictions on length of stay. Simply contact the minder and enquire if they can look after your dog for the period that you require.
Our guarantee is simple - find a loving minder or walker for your dog or your money back. We also provide the following:
We'd be sorry to say goodbye but we'll make sure it's hassle-free. Simply click on the 'my plan' tab when logged into your dashboard and click on the downgrade button, we'll move you back to our free membership and you won't be charged again.
If you're going away or just too busy and need your dog taken care of then PetsOnMe is what you're looking for. We're a marketplace that connects dog owners with insured and reviewed dog minders, walkers and groomers anywhere in Australia.
Our dog walkers will come to your home or office and walk your dog for at least 30 minutes.
Our dog minders offer a cage-free alternative to boarding kennels where your dog is looked after in a real home. This can be for one night or weeks at a time.
Firstly, enter your suburb on the homepage and you'll see all the sitters in your area. We recommend reaching out to at least three minders initially. Ask the minders any specific questions you may have and request a meet & greet. Once you have had the meet and greet and you are ready to proceed, navigate to the minder's profile page and click 'book now'. Follow the steps to make payment which will secure the reservation.
Yes! We have a wide array of minders available. Many are qualified pet sitters, trainers and breeders whilst others have had dogs during childhood and are looking for the joys of again having a canine companion. We also have families who are 'trialing' having a dog of their own. There's one thing all our minders have in common and that's a great passion for dogs.
Most importantly, you need to bring enough food for the dog's stay as changing your dog's diet can upset their tummy. You should also supply a leash and comfortable bedding. Treats and toys are optional and it's best to discuss this with your minder.
Most of our minders charge between $25 - $43 per dog per night for dog boarding & pet sitting and $25 for half hour private walks. We can assist with negotiating rates for two dogs or extended periods, just reach out to us via the support button on the bottom right of this page. For regular users we also offer membership plans which offers discounted pet care. Refer to the pricing page for further information. Dog boarding and pet sitting includes daily walks at no additional cost.
Yes, daily walks by the minder are included in the nightly rate. Unless you request otherwise most minders walk for 30 minutes twice per day though its best to confirm this with your minder.
Easy. Just click on the green 'book' button on your preferred minder's profile, select your required service, tick next to your dog's name and then click 'add to cart'. You will then be prompted to make payment.
On the search results page click on the 'contact' button below the minder's profile pic. If you are already on the minder's page click 'talk to minder'. This will take you to the chat page where you can message your preferred minders.
Yes, if you think you can handle walking the dogs that you're looking after in your home as well as walking others then we welcome you to join as a minder and walker.
Yes, you sure can. We do require that you join as an individual (using your own name rather than a business name) and to be fair to our other minders we don't allow company websites to be listed.
Dog Walkers only walk dogs rather than offering full overnight care in the minder or owner's home. Walkers pick the dog up from their home and take them out for anywhere from 30 minutes up to a few hours at a time. You set your own rate and you can even offer additional services like feeding and collecting mail.
Paying month-to-month is the ultimate in pet insurance payment flexibility, which is why PetsOnMe Insurance offers our customers this option. We don't think you should be tied to a yearly contract if your budget or other circumstances don't allow for it.
Month-to-month pet insurance works just like a monthly subscription with no lock-in contracts. This means you can pay for your pet insurance each month instead of paying an annual premium upfront. Month-to-month cover renews every month when you pay your premium, and you can cancel at any time without penalty.
If you do however prefer to pay your premium annually, a 5% discount off the base premium will be applied for paying in advance.
Yes, if you insure two or more pets under the same policy, we will apply a 5% multi-pet discount off the total base insurance premium.
Your policy will commence on the day that your proposal is accepted by us.
For accidents, you can claim from midnight on the day your policy commenced.
For illnesses, you can claim for illness conditions that arise 21 days after the start of the policy.
If you are not completely satisfied with the cover, you may cancel your policy within 14 days. If you haven't made a claim during this time, you will receive a full refund.
If you want to upgrade your insurance cover to a better policy, all you need to do is contact our team and go through the necessary steps to switch over your insurance policy for a new one.
We will notify you by email, SMS or phone as a courtesy. We may try to charge your account again within 14 days, unless you advise us to charge an alternative credit card.
At some point in your cat's or dog's life they are going to need veterinary treatment. And as most pet owners know, vet bills can be very expensive, in some cases costing thousands of dollars. A PetsOnMe Insurance pet cover plan can help you have peace of mind in affording appropriate care for your pets when they need it most.
Via our third-party liability cover we can also protect against damage caused by your pets to other people's property or person.
Our Wellness Benefits Package covers certain routine care treatments for your pets even when they're healthy, such as de-sexing, vaccinations, general boarding fees and a contribution towards replacement for loss due to illness.
Compare our PetsOnMe Insurance pet cover plans today (dog insurance or cat insurance).
You can insure your pets from the following ages:
Waiting periods are the period(s) stated in your pet insurance policy that must pass from the policy start/inception date before your cover will begin, or from the policy start/inception date that any additional pets are included during the period of insurance.
Our waiting periods are:
Our pet insurance plans cover the cost of veterinary expenses incurred as a result of accidental injury and illness. They also protect against damage caused by your pets to other people's property or person.
In addition, our optional Wellness Benefits package covers de-sexing, vaccinations, microchipping and more.
Check our Dog Insurance Plans and Cat Insurance Plans pages for a list of what's covered and what's not.
Yes - after all, accidents happen. Especially when you have an unpredictable animal on your hands!
Rest assured each of the PetsOnMe Insurance pet cover plans includes accident cover. This means our pet insurance covers the cost of treating your beloved pets for injuries sustained in an accident. This includes things like choking, being hit by a car and other unforeseeable incidents.
Our Deluxe Plan offers $500 worth of dental illness cover at no extra cost on your policy. This is available after a six-month waiting period. Dental is not covered on your Accident or Classic Plans unless caused by a serious or traumatic accident.
PetsOnMe Insurance Classic and Deluxe pet insurance plans cover veterinary expenses incurred as a result of illness, including illnesses arising from hereditary conditions, after the required waiting period has passed. Our Accident Plan does not.
An illness means an unexpected sickness or disease, or any change to your pet's normal healthy state. This could be an upset stomach, a skin condition or an ear infection, or another sickness/disease that is not caused by an accidental injury.
Yes. We understand ticks are a major concern for Australian pet parents, so all dog insurance and cat insurance plans cover veterinary expenses for tick paralysis diagnosis and treatment (after your initial waiting period has passed).
Remember: tick and flea prevention should always be a part of your routine pet care regime, no matter what your pet's age.
These benefits are covered by the Wellness Benefits Package that you can choose to add to the Classic or Deluxe Plans. This is not available for the Accident Plan.
Our Wellness Benefits Package broadens the reach of our pet insurance plans, via additional benefits that help you pay for some scheduled veterinary procedures and other associated costs of pet ownership.
The add-on package provides additional value with a $400 annual benefit for the following expenses:
As long as your vet is fully qualified and registered with all the relevant authorities, we will work with them to cover your eligible costs.
Yes, but you must be referred by your vet.
No, the treatment of any pre-existing condition is not covered. This also applies to any condition diagnosed or discovered during any applicable waiting period.
A pre-existing condition means the condition first occurred or showed clinical signs or symptoms before your pet's coverage started with PetsOnMe Insurance. Our policies protect your pets against conditions that arise after you take out the policy. As for new accidents and illnesses, cover is available for those that occur after applicable waiting period(s). We do not exclude eligible conditions that are fully cured, considered temporary and have no relation to an underlying condition.
Congenital conditions are congenital abnormalities or developmental defects present at birth that develop throughout your pet's life. They may not show symptoms right away. Congenital conditions are not covered in your policy.
We cover prescribed medications up to a set limit on our plans, with the exclusion of medication for pre-existing conditions. This includes chronic condition medication.
Yes, after the 90-day waiting period we cover hereditary conditions under our Classic and Deluxe Plans, up to the annual limits as stated in your Certificate of Insurance.
As long as the condition was not present prior to commencing your cover, or during any applicable waiting period(s), it is covered. Hereditary conditions are not covered under our Accident Plan.
We cover allergies, but only when they are a result of an external factor (from outside the body).
For example, if your cat acquired a rash from a plant that he brushed up against in the garden and now he needs skin treatment ? that would be covered. However, if your cat is born with asthma and has just had an asthma attack that needs treating, that would not be covered.
Out of our three pet insurance plans, the Classic and Deluxe Plans give your pets the highest level of cover: accidents and illnesses, as well as covering some regular pet health maintenance costs if you opt for the Wellness Benefits Package. Plus, the Deluxe plan has dental cover too.
However, if you're just looking for accident cover then have a look at our Accident Plan.
Please give us a call on 1300 489 873 so we can talk you through this.
Select breeds are dogs that present an increased risk of health conditions, which is why they cost more to cover with pet insurance. This is similar to car insurance, where some drivers are considered riskier than others and therefore attract a higher premium.
Select dog breeds include, but are not limited to: Airedale Terrier, Azawakh, Boxer, Beauceron, Bull Terrier, All Bulldogs (i.e. English, American, Australian, Miniature, etc), Dalmatian, Deerhound, Dogue de Bordeaux, Dobermann, Great Dane, Leonberger, All Mastiff Breeds, Italian Corso Dog, Lhasa Apso, Corinne Mountain Dog, Greater Swiss Mountain Dog, St Bernard, Newfoundland, Original English Bulldogge, Rottweiler, Samoyed, Shar-Pei, Weimaraner.
We can only expect you will let us know anything that you would reasonably be expected to know. We also suggest you get your new fur baby a vet check-up ASAP, so you have a better understanding of health problems you may encounter in the future.
Third-party liability provides you with financial cover (up to a limit) if your pet causes loss of or damage to someone else's property, or death or bodily injury to any person.
With PetsOnMe Insurance, you can rest assured you're covered by your pet insurance as long as:
Yes, but only if your friend or family member does not live on the same property as you.
Yes. At the moment, we only cover cats and dogs.
Yes, our policies do cover the swallowing of foreign objects subject to the 21 day waiting period. If the object needs to be surgically removed, this is claimable once per policy period.
Yes, we do cover Physio as long as the treating Vet has deemed it be medically necessary in relation to an eligible condition.
There is an annual sub-limit for Hereditary Conditions of $2300 under the Classic Plan and $3800 under the Deluxe Plan. Dental Illness is also covered under the Deluxe Plan to a maximum of $500 per year.
No, we do not reduce your coverage because of your pet's age. As long as the policy remains active we will continue to cover your pet and there are no additional age-related excesses or limits.
The steps to make a claim with PetsOnMe are as follows:
We recommend you submit your claim as soon as practical, so that we can reimburse you or your vet ASAP. We say within 12 months, but don't wait that long; let's get you reimbursed!
The excess that is shown on your Certificate of Insurance will be deducted for each condition you claim for. There is an option of $75, $125 and $175 at time of policy purchase, for all our plans. Separately, our Wellness Benefit has a $100 excess.
In most cases, we'll provide a decision and process your claim within 2 business days of receiving all required documentation.
We recognise that sometimes it can be difficult to pay vet bills, especially if something serious has happened to your precious pet and the bill is going to be large. You will need to contact us to discuss your situation. Please call us on 1300 489 873 or email claims@petsonmeinsurance.com.au ? at PetsOnMe Insurance, we?re here to help.
Waiting periods are the period(s) stated in your pet insurance policy that must pass from the policy start/inception date before your cover will begin, or from the policy start/inception date that any additional pets are included during the period of insurance.
Our waiting periods are:
No, making a claim will not impact the cost of your premium.
Yes, being a dog minder is very flexible so you can choose your preferences but remember the more flexible you are the more contact you will receive from dog owners. You can always arrange a meet & greet with the owner in advance so you can see if the dog is suitable and decide then.
When logged in, under the 'my jobs' tab simply switch off the services you no longer wish to offer using the toggle under each service.
If you have not already spoken to the pet owner reach out to them to set up a meet and greet. On the day of the booking, when the pet is in your care don't forget to initiate the booking by going to 'my jobs' and clicking on the 'i' symbol next the booking, then click 'commence'.
The owner is required to supply all food for the stay. Remember to remind the owner to bring along enough food for the stay and for extended stays discuss options with the owner directly such as purchasing food and keeping the receipts for reimbursement.
Yes, as a minder you have your own interactive PetsOnMe calendar which allows you to manage all your reservations as well as schedule in those periods when you are unavailable.
At the conclusion of the stay go to the 'my jobs' page in your account and next to the booking click on the red star. You will be asked to review the pet, this will trigger the funds to your account and make them available for withdrawal under 'my withdrawals'.
Members will contact you directly through our platform. We will notify you by email and SMS whenever you receive a new message though be sure to login to your dashboard regularly to see the latest news and updates as well as to keep your calendar up-to-date.
Glad you asked and its very simple! We are a marketplace that connects travelling dog owners, with people like you - minders who will look after dogs either in your own home or in the pet owner's home. You set your own rate and all food and equipment is supplied by the owner and all you have to do is provide the TLC. You can also choose just to offer walking if you prefer.
We recommend you arrange a meet & greet with all new dogs before you commit to the stay. This ensures you can be 100% comfortable and also lets the owner meet you and learn what you can offer. Its very casual and usually only takes 15 minutes. Remind the owner to bring the dog along for the meet & greet as we find this eliminates almost all future problems.