Frequently Asked
Questions

Check out our most frequently
asked pet insurance, dog boarding
and pet sitting questions below.

Frequently Asked
Questions

Check out our most frequently
asked pet insurance, dog boarding
and pet sitting questions below.

Out of our three pet insurance plans, the Deluxe and Classic plans give your pets coverage for both accidents and illnesses. The Deluxe plan has dental illness cover as well as a higher limit of $3,800 for hereditary conditions.

However, if you’re just looking for accident cover then have a look at our Accident Plan.

*Refer to the PDS & FSG for full terms, conditions, & exclusions.

Paying month-to-month is the ultimate in pet insurance payment flexibility, which is why PetsonMe Insurance offers our customers this option. We don’t think you should be tied to a yearly contract if your budget or other circumstances don’t allow for it.

Month-to-month pet insurance works just like a monthly subscription with no lock-in contracts. This means you can pay for your pet insurance each month instead of paying an annual premium upfront. Month-to-month cover renews every month when you pay your premium, and you can cancel at any time without penalty.

If you do however prefer to pay your premium annually, a 5% discount off the base premium will be applied for paying in advance.

*Refer to the PDS & FSG for full terms, conditions, & exclusions.

A pre-existing condition means the condition first occurred or showed clinical signs or symptoms or any health issue before your pet’s coverage started with PetsonMe Insurance or during the waiting periods.

It's important to take into account that if your puppy has any pre-existing conditions on their medical history that arose before the commencement date of your policy or during the waiting periods, you won't be covered for any related treatment.
Our policies protect your pets against conditions that arise after you take out the policy. As for new accidents and illnesses, cover is available for those that occur after applicable waiting period(s).
We do not exclude eligible conditions that are fully cured, considered temporary and have no relation to an underlying condition.

*Refer to the PDS & FSG for full terms, conditions, & exclusions.

The steps to make a claim with PetsOnMe are as follows:

  1. Login to the Online Portal
  2. Click on “claims”.
  3. Submit your claim by providing a few simple details including your vet’s invoice and clinical notes. You can also choose your preferred payment method.
  4. Once your claim is submitted the portal will display your claim number.
  5. You will be kept up to date on the progress of your claim via email.

*Refer to the PDS & FSG for full terms, conditions, & exclusions.

PetsOnMe was the first Australia-wide marketplace for pet owners, launched in 2007. We launched our pet insurance in 2021 from the advice of our member-base of over 52,000 pet owners. Our Head Office is located in Sydney.

*Refer to the PDS & FSG for full terms, conditions, & exclusions.

Yes, there are no restrictions on length of stay. Simply contact the minder and enquire if they can look after your dog for the period that you require.

Yes, being a dog minder is very flexible so you can choose your preferences but remember the more flexible you are the more contact you will receive from dog owners. You can always arrange a meet & greet with the owner in advance so you can see if the dog is suitable and decide then.

Yes, if you think you can handle walking the dogs that you're looking after in your home as well as walking others then we welcome you to join as a minder and walker.

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Contact us

Worry-free pet care Australia-wide

We’ll help you find a local, insured dog minder to look after your fur-baby. You can meet the minder before the stay and we offer a 100% money back guarantee.