Check out our most frequently asked pet insurance, dog boarding and pet sitting questions below.
1. What is the Breeder Referral Program?
Our Breeder Referral Program allows breeders to offer 2 months of free pet insurance to their customers (for pets aged 1 year and under). You earn $30 for every referral that continues past the free period!
2. What plan will the customer receive?
All referred pets are enrolled in our Classic Plan with a $125 excess by default. Customers can upgrade, downgrade, or cancel at any time. Please reach out to us if you would like to offer a different plan.
3. How do I refer a customer?
You can refer customers by submitting their details through your Breeder Portal. It’s quick, simple, and keeps all your referrals organised in one place.
4. How do I earn the $30 referral reward?
You’ll receive $30 for each referred customer that continues after the 2 month free trial ends.
5. Can I create an insurance policy before the pet is sold?
Yes! You can create a policy for a pet even before it’s sold, as long as the pet is at least 6 weeks old. The policy will be under your name until it’s transferred to the new owner.
6. Why create a policy before the pet is sold?
Creating the policy early means the waiting periods start to commence away. By the time the pet is handed to the new owner, the waiting periods are either shortened or already completed, offering better protection sooner.
7. What happens if the pet is not sold after the 2-month free period?
If the pet is not sold and the policy isn’t transferred or continued, the policy will be automatically cancelled. No fees, no charges — no action needed.
8. How will I and the new owner know the policy is active?
Once the policy is created, both you (the Breeder) and the new owner will receive a Certificate of Insurance (COI) by email. We’ll also try to contact the new owner with more information about their coverage.
9. Is there a lock-in period for customers?
No. There is no lock-in. Customers can cancel or change plans at any time, even during or after the free trial period.
10. How do I transfer the policy to the new owner?
Once the pet is sold, you or the new owner can easily transfer the policy. Instructions will be provided in the Breeder Portal and via email.
11. How do I get paid the $30 referral reward?
Once the customer continues their policy beyond the free 2 months, you’ll receive $30 per qualifying policy. We’ll email you the final list of all the policies that have continued. If you have already given us your EFT details, we’ll automatically send you the payment. If not, please send us your Account Name, BSB and Account Number via the contact page.
12. Can I track the status of my referrals?
Yes! Your Breeder Portal lets you view all submitted referrals, policy statuses, and transfer requests.
13. Who can I contact for support?
If you have questions or need help, our dedicated Breeder Support Team is here for you. You can reach us at 1300 489 873 or schedule a callback.
1300 489 873
